Privacy Policy

Privacy Policy for Nav Heating and Plumbing

Last Updated: September 1, 2025

Nav Heating and Plumbing ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [insert website URL], make a purchase, or interact with our services. This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

We collect information to provide a better shopping experience, fulfill orders, and comply with legal obligations. The types of information we collect include:

1.1 Personal Data

  • Contact Information: Name, email address, phone number, billing address, and delivery address provided when you place an order, create an account, or contact us.

  • Payment Information: Credit/debit card details or other payment method information processed securely through our payment gateway. We do not store full payment details.

  • Account Information: Username, password (encrypted), and order history if you create an account on our website.

  • Communication Data: Information you provide when contacting us via email, phone, live chat, or contact forms, including any feedback or inquiries.

  • Marketing Preferences: Your preferences for receiving newsletters, promotions, or other marketing communications.

1.2 Non-Personal Data

  • Browsing Data: IP address, browser type, device type, operating system, and pages visited, collected via cookies and similar technologies.

  • Usage Data: Information about how you interact with our website, such as products viewed, items added to your cart, and time spent on pages.

  • Analytics Data: Aggregated data used to analyze website performance and user behavior, such as through Google Analytics.

2. How We Collect Information

We collect information in the following ways:

  • Directly from You: When you place an order, create an account, sign up for our newsletter, or contact our customer service team.

  • Automatically: Through cookies, web beacons, and other tracking technologies when you browse our website. You can manage cookie preferences via our cookie consent tool.

  • From Third Parties: From trusted partners such as payment processors, shipping providers, or analytics services, where necessary to fulfill your order or improve our services.

3. How We Use Your Information

We use your information for the following purposes, based on lawful grounds under the UK GDPR (e.g., consent, contract performance, legal obligation, or legitimate interests):

  • To Process Orders: To fulfill your purchases, process payments, arrange shipping, and provide order updates.

  • To Manage Your Account: To maintain your account, provide order history, and save your preferences for a personalized experience.

  • To Communicate with You: To respond to inquiries, provide customer support, and send transactional emails (e.g., order confirmations, shipping updates).

  • For Marketing: To send promotional emails, newsletters, or special offers, if you have opted in. You can unsubscribe at any time via the link in our emails.

  • To Improve Our Services: To analyze website usage, enhance user experience, and optimize our product offerings.

  • For Legal Compliance: To comply with legal obligations, such as tax reporting, fraud prevention, or responding to regulatory requests.

  • For Security: To protect our website, detect fraudulent activity, and ensure the security of your data.

4. Legal Basis for Processing

Under the UK GDPR, we process your personal data based on the following legal grounds:

  • Contract Performance: To fulfill your orders and provide services (e.g., processing payments, delivering products).

  • Consent: For marketing communications or non-essential cookies, where you have given explicit consent.

  • Legitimate Interests: For improving our website, analyzing usage, or preventing fraud, where our interests do not override your rights.

  • Legal Obligation: To comply with tax, accounting, or other regulatory requirements.

5. How We Share Your Information

We do not sell your personal data. We may share your information with trusted third parties only in the following circumstances:

  • Service Providers: With payment processors, shipping companies, and IT providers to process orders, deliver products, or maintain our website.

  • Analytics Partners: With tools like Google Analytics to understand website usage (anonymized where possible).

  • Legal Requirements: With authorities if required by law, such as for tax purposes or to prevent fraud.

  • Business Transfers: In the event of a merger, acquisition, or sale of our business, your data may be transferred to the new entity.

All third parties are required to handle your data securely and in compliance with UK data protection laws.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. Cookies may include:

  • Essential Cookies: Necessary for website functionality, such as maintaining your cart or login session.

  • Performance Cookies: To track website performance and user behavior (e.g., Google Analytics).

  • Marketing Cookies: To deliver personalized ads or track marketing campaigns, if you consent.

You can manage your cookie preferences through our cookie consent tool or your browser settings. For more details, see our Cookie Policy [link to Cookie Policy, if applicable].

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:

  • Order Data: Retained for 5 years to comply with tax and accounting laws.

  • Account Data: Kept until you delete your account or request removal, unless required for legal purposes.

  • Marketing Data: Retained until you unsubscribe or withdraw consent.

  • Browsing Data: Retained for 12 months for analytics purposes, unless anonymized.

8. Your Data Protection Rights

Under the UK GDPR, you have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.

  • Rectification: Ask us to correct inaccurate or incomplete data.

  • Erasure: Request deletion of your data, subject to legal obligations.

  • Restriction: Request that we limit the processing of your data in certain cases.

  • Portability: Request a copy of your data in a structured, machine-readable format.

  • Objection: Object to processing based on legitimate interests, including marketing.

  • Withdraw Consent: Opt out of marketing or non-essential cookies at any time.

To exercise these rights, contact us at navbathroomandtiles@gmail.com. We will respond within one month, as required by law.

9. Data Security

We use industry-standard security measures, such as SSL encryption, to protect your data from unauthorized access, loss, or misuse. However, no online system is 100% secure, and we cannot guarantee absolute security. If you suspect a data breach, contact us immediately.

10. International Data Transfers

If you are located outside the UK, or if we transfer data to service providers outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs), to comply with UK GDPR requirements.

11. Third-Party Links

Our website may contain links to third-party websites (e.g., payment processors or manufacturers). We are not responsible for their privacy practices. Please review their privacy policies before sharing information.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or a notice on our website. The updated policy will be effective as of the “Last Updated” date.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

  • Email: navbathroomandtiles@gmail.com

  • Phone: +44-7802 342977

  • Address: Nav Heating and Plumbing, Unit 3, Halls Business Centre, Pump Lane, Hayes, UB3 3NB, UK

14. Data Controller

Nav Heating and Plumbing is the data controller responsible for your personal data. Our registered address is Nav Heating and Plumbing, Unit 3, Halls Business Centre, Pump Lane, Hayes, UB3 3NB, UK.