FAQs

What products does Nav Heating and Plumbing offer? We provide a wide range of heating and plumbing supplies, including boilers, radiators, pipes, fittings, water heaters, pumps, valves, and tools for both residential and commercial use.
Who can shop at Nav Heating and Plumbing? Our store serves homeowners, DIY enthusiasts, professional plumbers, contractors, and businesses looking for high-quality heating and plumbing products.
Do you sell to customers outside Hayes? Yes, we ship to outside of Hayes. But we do not ship internationally.
Are your products suitable for DIY projects or professional installations? Our products cater to both DIY customers and professional installers. Each product listing includes specifications and installation requirements to help you choose the right item.
How can I contact Nav Heating and Plumbing for support? You can reach us via email at navbathroomandtiles@gmail.com, phone at 07802342977, or through our website’s contact form. Our customer service team is available Monday–Friday, 9 AM–5 PM.

Are your products brand new and authentic? Yes, all products sold by Nav Heating and Plumbing are brand new, authentic, and sourced directly from trusted manufacturers and suppliers.
Do your products come with a warranty? Most products come with a manufacturer’s warranty. Warranty details are provided in the product description. Contact us if you need assistance with warranty claims.
Can I get help choosing the right product for my project? Absolutely! Our team is happy to assist. Use our email, or call us with details about your project, and we’ll recommend the best products.
Do you sell replacement parts for specific brands? Yes, we stock replacement parts for many popular heating and plumbing brands. Search by brand or part number, or contact us for assistance.
Are your products compliant with local regulations? Our products meet specify relevant standards, e.g., UK Building Regulations, EU standards, or other local codes. Check product descriptions for compliance details or contact us for clarification.

How do I place an order on your website? Browse our products, add items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information to complete your order.
What payment methods do you accept? We accept credit/debit cards, PayPal, bank transfers, etc. All payments are processed securely.
Can I modify or cancel my order after placing it? You can modify or cancel your order by contacting our customer service team, provided the order hasn’t been shipped.
Do you offer bulk discounts for large orders? Yes, we offer discounts for bulk purchases. Contact us for a custom quote.
Is it safe to shop on your website? Yes, our website protect your personal and payment information.

How much does shipping cost? Shipping costs depend on the order size, weight, and delivery location. You can view the shipping cost at checkout or refer to our shipping policy for details.
How long will it take to receive my order? Delivery times vary based on your location and the shipping method selected. Standard delivery typically takes 3–5 business days. Check your order confirmation for estimated delivery dates.
Do you offer express or next-day delivery? Yes, we offer express delivery options for urgent orders. Select your preferred shipping method at checkout.
What happens if my order is delayed? If your order is delayed, we’ll notify you via email with an updated delivery estimate. Contact us if you have concerns about your shipment.
Can I track my order? Yes, once your order ships, you’ll receive a tracking number via email to monitor its progress.

What is your return policy? We accept returns within 30 days for unused, unopened products in their original packaging. See our return policy for full details.
How do I return a product? Contact our customer service team to initiate a return. You’ll receive instructions and a return label (if applicable). Return shipping costs may apply.
Can I return a product if I ordered the wrong item? Yes, you can return incorrect items within our return period, provided they are unused and in original condition. Contact us for assistance.
How long does it take to process a refund? Refunds are processed within 5–10 business days after we receive and inspect the returned item.
What if I receive a damaged or defective product? If your product arrives damaged or defective, contact us immediately after receiving the product with photos of the issue, and we’ll arrange a replacement or refund.

Do you offer installation services? We don’t provide installation services as of now, but we can recommend certified professionals in your area.
Do you provide technical support for products? Yes, our team can provide basic technical guidance. For complex issues, we recommend consulting a licensed plumber or heating engineer.
Can I get advice on installing my purchased products? Many of our products include installation guides. For additional support, contact our team or refer to the manufacturer’s instructions.

Do I need an account to shop at Nav Heating and Plumbing? No, you can check out as a guest. However, creating an account allows you to track orders, save your details, and access exclusive offers.
How do I create or manage my account? Click “Sign Up” or “My Account” on our website to create or manage your account. You can update your details, view order history, and manage preferences.
What should I do if I forget my password? Click “Forgot Password” on the login page and follow the prompts to reset your password via email.

Do you offer price matching? We offer price matching for identical products from authorized retailers. Contact us with details to verify.
Can I request a product you don’t currently stock? Yes, let us know what you need, and we’ll do our best to source it or suggest alternatives.
Do you have a loyalty program or discounts for repeat customers? We offer a loyalty program as of now.
Are there any seasonal promotions or sales? We regularly offer seasonal promotions and discounts. Check our website or subscribe to our newsletter for the latest deals.
How do I stay updated on new products or offers? Subscribe to our newsletter or follow us on social media platforms for updates on new products, promotions, and tips.